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400+ Service Centers
Our service centers are designed to be your source of information, providing one-stop professional services like product pricing guidance, technical assistance, handling of product and service complaints, warranty consultation, and taking orders for spare parts. Stop by our center and get the assistance you need!
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Consultative Sales
We are here to meet your needs for specialized products. AZUMI offer a comprehensive range of services to ensure your equipment selection is optimized, enabling you to realize maximum value from your purchase.
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24/7
Our after-sales support is available 24/7 all year round. We are here to be at your service whenever you need us.
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Timely Delivery Of Spare Parts
At AZUMI’s warehouse, you'll never have to worry about not having the spare parts you need - we have an ample supply of consumables and components that can meet your requirements. With our large inventory of parts, you can be sure that your machine will always be running smoothly and efficiently.
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Return Visits
Customers are checked up on every three months to remind them of their equipment's spot inspection as well as its maintenance and vulnerable parts' replacements. We ensure that customers are educated on how to use the equipment and the details of maintenance.
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Service & Support For International Customers
Upon the notification of an equipment issue by an international customer, we will respond within a day and provide viable solutions within the span of two days. To guarantee that there is no lag in production, we will deploy remote assistance, video conferencing, or any other pertinent communication technology to accurately diagnose and solve the problem.
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Free After-Sales Service
Once the machine is installed, the mechanical component is entitled to one year's free after-sales service and the electrical component receives a complimentary half year. During the period of warranty, any quality issues with the device are taken care of, along with the provision of free accessories (excluding vulnerable parts) and no service fee will be charged.
From the design of equipment to the installation of complete line, we are delighted to offer you advice. Get in touch with us today to start the conversation.